Refund policy

Returns
Items must be returned within 30 days after delivery to be eligible for return. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Non-Returnable Items
Pierced Jewellery
Underwear, Swimwear, Socks and Tights.
(This may not apply if there is a fault with your item.)

To be eligible for a return, the item must be unworn, unwashed merchandise, in the same condition you received it, with the original labels attached. Items that do not meet this criteria, the time limit, or are non-returnable, will be denied.

We can not offer refunds for problems relating to wash care, as naturally there is no proof that garments have been washed according to care instructions. We also do not offer refunds relating to natural shrinkage of garments during washing.

How to Return
To return or exchange your purchase, please email or phone us and we will let you know if there any alternative products available. Due to the shop being temporarily closed as per Government guidelines please email us for a return address.

Once your return is received and inspected, we will send you an email to inform you that we have received your returned purchase, and notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit automatically applied to your original method of payment, normally within 14 working days.

Late or missing refunds
If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mail@godivaboutique.co.uk.

Exchanges
Since we have very limited stock, and many products that are one of a kind, an alternative size or colour of a product may not be available. Please email or phone us with any requests for exchanges, and we will do our best to help you.

Shipping
To return a product, please contact us at mail@godivaboutique.co.uk and we will provide you with a returns address as the shop is temporary closed due to government guidelines.

You will be responsible for paying your own shipping costs for returning your item, unless in the unlikely event of a faulty item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We strongly recommend that you send your return parcel via a trackable delivery service such as Recorded or Signed For Delivery, as all responsibility for the safe delivery of returned items lies with the customer.

If you have any further questions related to your return please contact us by email at mail@godivaboutique.co.uk or phone on 0131 221 9212.